Program of Innovation
Across all of our sites, our collective staffs participate in a company-wide program called the CENTERS Program of Innovation. In order to maintain a state of professional excellence that exceeds the industry standard, a constant and thorough examination of our business practices and an analysis of our facilities, programs, and services are essential.
The Program of Innovation is essentially an annual company-wide self-assessment, using the industry standard in collegiate recreation as an initial benchmark to collectively "raise the bar" with regard to all of the areas that we manage. Additionally, there is expertise shared among staff members within their areas of specialization that ensures each site is implementing the best practices recognized in the collegiate recreation profession.
Maintaining excellence requires an environment that promotes performance. We have identified 29 areas of responsibility that we believe are vital to operating a comprehensive collegiate recreation facility. Our staff members work in cross-site teams based on their levels of expertise and passions to assess current best practices in each of the following areas:
Administrative/Management
- Leadership
- Business Planning
- Financial Reporting & Budgeting
- Research & Assessment
- Marketing Plan & Strategy
- Customer /Membership Services
- Student Development & Learning Outcomes
- Corporate Sponsorships & Development
- Evaluations & Surveys
- Merchandising
- Staff Development & Succession Planning
Programming
- Fitness Programming
- Wellness Programming
- Intramural Sports
- Club Sports
- Instructional Programs
- Outdoor Pursuits & Experiential Learning
- Aquatic Programming
- Adaptive Recreation
- Family/Children Programs
- Summer Camps
- Special Events & Promotions
Facility Operations
- Procurement and Replacement of Furniture, Fixtures and Equipment
- Facility Management-Part 1
- Facility Management-Part 2
- Risk Management & Safety Education
- Sustainability
- Aquatic Operations
- Equipment Maintenance
Their research and development focuses on three primary objectives: Innovation, mission-centric outcomes, and cost-effectiveness. We are committed to innovation that's based upon collaboration and the continuous exchange of ideas and believe this will keep staff stimulated and engaged in their careers, which ultimately will produce desired outcomes for our clients.