Staff members at each of our facilities participate in a company-wide program called the Program of Innovation to maintain a state of professional excellence that exceeds the industry standard.

The Program of Innovation is an annual company-wide self-assessment that uses the industry standard in collegiate recreation as an initial benchmark to collectively "raise the bar" with regard to all the areas that we manage. Additionally, expertise is shared among staff members within their areas of specialization which ensures each site is implementing the best practices recognized in the collegiate recreation profession.

The research and development done by our staff focuses on three primary objectives: innovation, mission-centric outcomes, and cost-effectiveness. We are committed to innovation that is based upon collaboration and the continuous exchange of ideas, and we believe this will keep staff stimulated and engaged in their careers, which ultimately produces the desired outcomes for our clients.

Maintaining excellence requires an environment that promotes performance. We have identified 29 areas of responsibility that we believe are vital to operating a comprehensive collegiate recreation department. Our staff members work in cross-site teams based on their levels of expertise to assess the following areas:

ADMINISTRATIVE / MANAGEMENT 

1. Leadership
2. Business Planning
3. Financial Reporting & Budgeting
4. Research & Assessment
5. Marketing Plan & Strategy
6. Customer /Membership Services
7. Student Development & Learning Outcomes
8. Corporate Sponsorships & Development
9. Evaluations & Surveys
10. Merchandising
11. Staff Development & Succession Planning

PROGRAMMING 

1. Fitness Programming
2. Wellness Programming
3. Intramural Sports
4. Club Sports
5. Instructional Programs
6. Outdoor Pursuits & Experiential Learning
7. Aquatic Programming
8. Adaptive Recreation
9. Family/Children Programs
10. Summer Camps
11. Special Events & Promotions

FACILITY OPERATIONS 

1. Procurement and Replacement of Furniture, Fixtures, and Equipment
2. Facility Management-Part 1
3. Facility Management-Part 2
4. Risk Management  & Safety Education
5. Sustainability
6. Aquatic Operations
7. Equipment Maintenance