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Kathleen Robinson

Assistant Director of Member and Guest Services
Cleveland State University

Ms. Robinson serves as the Assistant Director of Member and Guest Services, at Cleveland State University. In this capacity, she directly oversees and manages the pro shop operation that includes staffing, membership sales, program registration, customer service, inventory, and control. She also oversees and manages the customer service desk operation that includes staffing, access control, customer service, and equipment issue. In addition, she interviews, hires, trains, schedules, supervises, and evaluates the employment of approximately 35 member and guest service student employees who support the customer service desk and pro shop, and ensures ample employee training on customer service, policies and procedures, and emergency response in the facility. Finally, she mentors student employees pursuing professional experience in customer service and recreation management.

Ms. Robinson serves as the Assistant Director of Member and Guest Services, at Cleveland State University. In this capacity, she directly oversees and manages the pro shop operation that includes staffing, membership sales, program registration, customer service, inventory, and control. She also oversees and manages the customer service desk operation that includes staffing, access control, customer service, and equipment issue. In addition, she interviews, hires, trains, schedules, supervises, and evaluates the employment of approximately 35 member and guest service student employees who support the customer service desk and pro shop, and ensures ample employee training on customer service, policies and procedures, and emergency response in the facility. Finally, she mentors student employees pursuing professional experience in customer service and recreation management.

 

Education 

M.E. Sports Management (Cleveland State University)
B.S. Sport Management (Ashland University)

CERTIFICATIONS / associationS 

Ohio Valley Region of USA Volleyball Association, 2012–Present

Ohio High School Athletic Association, 2009-Present

National Intramural Recreation Sports Association, 2009-Present

Ohio Recreational Sports Association, 2008–Present

Region III Lead On Planning Committee, 2012

2012 NIRSA Foundation Scholarship Winner

2012 ORSA Region III Student Lead On — J. Michael Dunn Student Scholarship Winner

2011 Will M. Holsberry ORSA State Workshop Student Scholarship Winner

2010 ORSA Region III Student Lead On — J. Michael Dunn Student Scholarship Winner

Ohio Valley Region Junior Olympic Volleyball Official

OHSAA Certified Volleyball Official

Certified First Aid and Adult/Child/Infant CPR and AED

PUBLICATIONS & PRESENTATIONs 

2012
How to Seal the Deal!
2011
Maximizing Experience with a Minimal Budget
2010
The Power of Experience

Work Completed

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